Frequently Asked Questions

Have a question about living at Crystal Waters? Here are answers to some frequently asked questions.

How do individuals know what type of long-term care they may need?
Individuals or families should start out by communicating with the family as a whole and the individual’s physician, and then explore assisted living communities and nursing homes in the area. The next step would be to talk with the professionals who manage these communities. If individuals are able to maintain their independence but need support with daily tasks, assisted living may be the right fit. [Back to Top]

What are the differences between the care provided in assisted living communities and nursing homes?
Each setting offers a different level of care. Nursing homes provide 24-hour nursing care for those with complex medical needs who require round-the-clock care. Assisted living communities provide 24-hour supported living and health related services, allowing an individual enhanced choices and greater independence. [Back to Top]

Why is the need for assisted living growing?
Recent estimates show that in the United States, more than 12 million people of all ages require some help with long-term care needs and decision-making. This number is increasing rapidly in our senior population as this demographic continues to grow and as medical technology extends lives. [Back to Top]

When should an individual start planning for long-term care needs?
People should start planning early for potential long-term care needs. This planning can be done through seeking advice regarding available services before the need arises. 

Most importantly, people should become aware of assisted living communities and nursing homes within their community. Getting to know the people on staff and the services offered well in advance of need will make the decision process and transition much easier for both the prospective resident and family. We also recommend touring facilities before you need them. Contact us to visit Crystal Waters or any of our assisted or independent living communities. [Back to Top]

Who lives in assisted living communities?
Assisted living is generally for those seniors who choose to leave, or can no longer manage, a household on their own, but who do not need the intensive, 24-hour complex medical care of a traditional long-term care nursing facility. [Back to Top]

Who provides the care in an assisted living community?
Crystal Waters’ Community includes licensed nursing staff and care managers onsite daily. Nurses will coordinate all health-related services, and may provide limited skilled nursing services to meet the resident’s care needs. 

Our supportive staff of care managers is available 24 hours daily to provide assistance with personal care and emergency response. Additional support staff members are available to provide housekeeping, laundry, maintenance and nutritional services. 

The social coordinator is onsite to lead residents in a variety of social and recreational programs

The Administrative staff provides direction and support to all team members and manages the daily services offered at Crystal Waters. [Back to Top]

What if a resident requires specialized services?
Upon moving into Crystal Waters, each resident is assessed by our team. Together, we determine what services are required to meet the individual's personal needs. Based on the assessment process our staff will develop a resident service plan, coordinating all health-related and supportive services for each resident. The service plan may also include community-based services provided by a home health agency. This may include physical, occupational and speech therapy as well as intermittent skilled nursing care. Medicare or other insurance providers may pay for some community-based services. Our team is ready to assist with coordinating additional services when needed. [Back to Top]

What types of activities are offered for residents?
Our most popular weekly events include a wide variety of social gatherings including card games, as well as fitness and conditioning programs, cooking demonstrations, educational talks and shopping adventures. We also coordinate various religious services, from Bible study to devotional services that represent several different religions. Sunday Transportation is also provided to places of worship within the community of Strongsville. 

Musical and drama entertainment are always popular events and are well attended by many. Planned outings include the Amish Country, Playhouse Square and Progressive Field just to name a few.  

Learn more about Activities and Events offered at Crystal Waters. [Back to Top

What are the age qualifications for becoming a resident?
Residents must be 55 years or older for assisted living communities. [Back to Top]

Can residents bring their own furniture?
The suites are unfurnished. Residents are encouraged to bring their own furnishings to suit their personal preference.  When available, the Short Term Respite suites are fully furnished for your convenience. [Back to Top]

Can family members go on outings?
Yes, family members are welcome but would have to provide their own transportation and cover the cost of the outing. [Back to Top]

Can couples with different care levels live in the same suite?
Absolutely, the service packages are designed to meet the unique needs of each resident.  As your needs change, service packages can be modified allowing you to remain in the comfort of your suite. [Back to Top]

Is there internet access?
Yes, in common areas of the community. A second floor computer lab is available for residents and family members. [Back to Top]

How are medications administered?
At Crystal Waters we offer two levels of service. In Option One a resident may administer their own medication, which they keep in their apartment. Option three offers medication administration by a licensed nurse.  

Contact us to learn more about medication management. [Back to Top]

Do you offer short-term respite and hospice care?
Crystal Waters Retirement Community offers short-term/ respite care to suit many purposes from illness recovery to experiencing assisted living on a trial basis (minimum 2 weeks).

At Crystal Waters, we believe a resident should stay as long as his/her needs can be met. To that end, we support the provision of Hospice Care from a variety of agencies and can assist in making these decisions if necessary. [Back to Top]

What sets Crystal Waters apart from other providers?
At Crystal Waters we strive for excellence, in all we do for our families and residents. Our community has been 100% Deficiency Free for four consecutive years (2011, 2012, 2013 & 2014).  The Ohio Department of Health surveys every licensed Assisted Living community by investigating quality of care provided to its residents.  We are proud to announce we received the highest rating that is awarded.

At Crystal Waters, we consider our residents family. To ensure satisfaction a Resident Satisfaction survey take place every other year by the Ohio Department on Aging. The recent survey was conducted by trained interviewers, who met face-to-face with our residents.  Resident rated their satisfaction with their facility’s environment, activities, staff members, laundry, meals and dining, as well as general satisfaction. Crystal Waters, satisfaction survey rating was 92.7% which was higher than the statewide average. [Back to Top]

How is assisted living paid for?
Assisted living usually is paid for privately either by the individuals themselves or in combination with their families, or in some cases by long term care insurance policies. 

While a resident of an assisted living center, an individual can receive Medicare coverage for some skilled services provided by home health agencies (i.e. physical, occupational, speech therapy or skilled nursing) or hospice services. The Veterans Administration may also provide financial support for qualified veterans or spouses. Qualifying individuals can receive financial support from Medicaid through the Assisted Living Waiver Program administered by the Ohio Department on Aging, an initiative in which Crystal Waters participates. [Back to Top]

How much does it cost to live here?
Because we are a family owned and operated business, our costs are often much lower than communities owned by larger corporations. We have several packages that can meet an individual’s needs and are happy to discuss this information with you in person or over the phone. Please call us at (440) 238-3600 or use our contact us page to send a request for more information. [Back to Top]

How is assisted living regulated?
In Ohio, assisted living communities with 17 or more individuals are regulated by The Ohio Department of Health under the classification of residential care facility (RCF). Crystal Waters is licensed by the Ohio Department of Health and inspected by the Department on a regular basis to ensure we continue to meet or exceed the required standards. [Back to Top]

Where is more information?
The best way to get more information is to speak to one of our friendly and caring team members! Call Crystal Waters at (440) 238-3600 or use our contact us page to send a request for more information. [Back to Top]